Refund policy

Non Defective Returns

All non defective, unused equipment can be returned for full credit of the merchandise within 30 days of receipt of purchase.

If you are unsure if something will fit on you bike, please contact us before purchase. We are not able to accept items that have been test fit on bikes.

The following guidelines must be met for consideration of return:

- Must contact our offices within 30 Days of receiving purchase. We do not accept returns after this 30 day window
- We cannot accept items purchased through other retailers
- Equipment must not be altered or tampered with
- Merchandise box must not be defaced or altered in any way
- All returned merchandise must be in original carton with all manufacturers included accessories, manuals and instructions
- Missing accessories will result in a reduced credit amount by the actual replacement cost of those items
- We do not offer refunds on shipping due to delays by the shipper

       

      To Request a return, please fill out the form at the link below, and select "Request a Return":

      Webstore Order Inquiry Form

      Defective Equipment

      Any goods which prove to be defective out of the box fall within our warranty policy, and may be exchanged or repaired. 

      Please submit a Warranty Request at this link:

      e*thirteen Warranty Request Submission Form

      Return packages should be mailed to the appropriate address below with the necessary return information on or in the package.

      Return Address:

      e*thirteen USA
      Attn: Returns
      1445 Technology Ln. Suite A9
      Petaluma, CA 94954

      e*thirteen Europe GmbH
      Attn: Returns
      Klosterstrasse 6
      83278 Traunstein, Germany

      ETHIRTEEN UK LIMITED
      2, Lowdham Street
      Nottingham
      NG32DP
      United Kingdom

      PLEASE NOTE THAT ALL EQUIPMENT MUST BE IN THE ORIGINAL BOXES WITH THE MANUALS, INSTRUCTIONS AND ACCESSORIES IN ORDER TO ACCEPT ANY RETURNS. ANY EQUIPMENT NOT RETURNED IN THE ORIGINAL UNALTERED BOXES WITH THE UPC BAR CODE WILL NOT BE CONSIDERED FOR RETURN.